Effective arrangements for communicating with the customers are always ensured in relation to service information, enquiry handling and customer feedback including customer complaints. SHAFANA FACILITIES & TECHNICAL SERVICES assists our customers in getting assistance through dedicated staff. Customer can call or place a request or make an enquiry or even further raise a complaint/issue.

At SHAFANA FACILITIES & TECHNICAL SERVICES main methods of Quality Control are exercised through: Carrying out inspections by our Operations Manager/ supervisor at planned intervals; and Obtaining client feedback on the jobs in progress or completed. SHAFANA FACILITIES & TECHNICAL SERVICES identifies activities that are associated with the identified QHSE risks where control measure need to be applied. Those activities are carried out under specific conditions.